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http://www.nma.gov.au/__data/assets/pdf_file/0011/19478/Immigration_impacts_Australia_allbw.pdf

Activity 1a

Estimated Time	20 minutes
Objective	Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives
Activity	Select from the list in your learner, THREE (3) areas of operational strategy, and apply your thoughts to the aspects of a FORWARD ACTION plan detailed below.
	Action What we going to do?	*Who is Responsible *How are we going to do it?	When will we know we have achieved our objective?	How long will it take?
	Cleaning	*Everyone All staff member Therapists Staffs shift Cleaners *All Therapists clean up their own station after use.	Opening Closing End of session shift	Daily cleaning (5 to 20 minutes)
	Stock Take (Control)	*Manager/ Supervisor Therapists *Use the check list for complete within & monthly	Complete check list & report to Manager	Monthly Weekly 2 to 4 hours
	W.H.S (Work Health Safety)	*All Staff members Therapists/Cleaner Manager/Therapists *Everyone have to follow the WHS & Procedures	Complete (sign-on) check list in of the shift	5 minutes to complete check list (in case)

Activity 1b

Estimated Time	20 minutes
Objective	Identify work health and safety (W.H.S) and environment issues, and implement strategies to minimise risk factors
Activity	Describe in your own words, the answers to the following questions
	Who need this information?	All staff members working in the premises need to know the maintenance of procedures for identifying risks to health & safety including managing waste product for WHS environment.
	What is the information that needs to be communicated?	*Work Health and Safety *W.H.S policy & procedures *Safety Control
	How can it be communicated?	*Monthly start meeting *Training and update WHS information it could be done through online or face to face training *Posting WHS information on the board in staff area *All staff members sign and date after understand WHS information training.
	What limitations may exist for this communication?	*Cultural *Languages *Lack of technology Australia, a multi-country, with many ethnicities, languages…so for, seniors who do not time to learn English at a young age; no longer to acquire the skills and technical era. English information would cause many difficulties especially when English was a second languages for communication.

Activity 2b
for a legally enforceable contract to be formed, a number of elements must exist:there must be an offer by one party and its acceptance by the otherthe parties must intend to create a legal relationship with enforceable termsthere must be valuable considerationthere must be certainty as to key termsthe parties must be competent to make a legally binding agreement: andthe matters agreed must be for a lawful purposehttp://www.plus40.com.au/site/uploaded/EmpContract.pdf

1. Employer. Company Name. 
2. Position 
3. Internal Reporting.  
4. Location of Position
5. Salary .details of your bank account. 
Name of institution: BSB number: 
Account number: 
Name of account: Please also provide your Australian tax file number TFN: ___________________________ 
6. Salary review  annually, (insert time or month of annual review). 
7. Salary payment is made monthly 
8. Annual Leave and Long Service Leave 
9. Sick/Carers Leave Your paid Sick/Carers Leave
10. Hours of Work 
11. Overtime 

17.Company Policies and Procedures manual  such as Equal Employment Opportunity, Non-Smoking Work Environment, Use of Technology and Occupational Health and Safety
NAME: SIGNED: DATE:

Activity 4a

Estimated Time: 30 min.

Objective: Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives.

Activity. Individually or in group of THREE or as directed by the instructor, detail the following business plan assessment question using your own views and knowledge

AcActivity 4b

Method to ensure business unit contacts:
Action required: Direct phone calls order with purpose
Detailing Emails
Business Card
Face-to-Face communication

Methods to bried all by a project team leader or senior management?
Action required:
Although owners who made the decisions but best running business have to joined with managers who know how to control stocks or training staffs one on one
Set Rewards
Creating Business Promotions
Creating Every Tues coming from 10am to 1pm massage discount 10%

Method to ensure business unit contact:

Action Required:

Make a phone call directly with a clear request

Email details

Business card

Face to face communication

Methods to beat all by a project leader or senior management?

Action needed:

Although the owner made the decision but to achieve the best performance brand, It must create a close connection with the managers, as a person, know how to control stocks or train employees (one on one)

Give rewards to encourage

Create a Business Promotion

Created every Tuesday from 10am to 1pm (massage service reduced by 10%)

Business Plan Segment	Your views and suggestions
Describe the market in your business What stage is your business in -e.g. concept, development, later stages? What is the market’s total size? What are the market segments?	Start-up a new Massage Clinic Opening Hours Pricing List Staff training Financial Equipment Insurance
Who are your competitors? Describe your competitive advantages	Thai Massage shops Combo/Gift Vouchers Rewarded points cards Young, experienced Qualified staffs next door Longer working hours Free parking area…
Optimistic & Conservative scenarios Is it a big business? Can it be a big business? What are the limiting factors to your growth?	Opening a small business as: Need time to develop The limiting factors in growing are: Lack of Capital Not enough trained Therapists No Parking Area.
Who is on the Management Team? Describe their experience, successes and failures in the industry Does Management display motivated and enthusiastic leadership? How will you communicate that confidence to investors, employees, stakeholders and the media?	Managers lack of management skills Managers lack of interest in tasks Once the brand was named in the records of black, then of course, customers no longer trust and will not come again. Updated knowledge Monthly Meeting Monthly Reports to Inventors, stakeholders.. Provide good training for staffs and give them a positive encourage.
What are the measureable benchmarks for success? Revenue growth Customer growth Expense reduction Organizational expansion	Design different form with chart that is easy to review the business. e.g Revenue growth 10% last month. The next three month is 20% Customer growth last quarter 5%> Next Quarter target is 8%.

Activity 4c

Estimated 20 mi

Objective: Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise.

Suggest the ACTION for each area as detailed in the table below.

Area	Action
Target analysis	Accurately documenting the facts of each and every target.
Current method of operation	Would that be used in a new business opportunity or changed?
Potential product market	New…Old…Existing…Off-shore (external/internal)
Target period	1 year or more? 5 year plan?
Relationships	Would a new opportunity impact on current relationships?
S.W.O.T	Strengths, Weaknesses, Opportunities & Threats of new opportunities.
Budget	Current status and potential for change to both revenue and expenditure Capital equipment purchase plan.
Human resources	Training plans and budget, industrial relationships forecasts, educational needs.

Activity 1c

Estimated Time	30 minutes
Objective	Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria
Activity	Discuss the tables and content for this element as a class activity.

Activity 1d

Estimated Time	30 minutes
Objective	Develop performance measures and operational targets to conform to the business plan
Activity	Either use a current organisation project or exercise to MEASURE or the instructor will set a hypothetical example Complete the table below to the best of your knowledge AND DISCUSS WITH THE GROUP
	Performance measure name: Staffs Performance
	Definition	Your comments/suggestions
	Qualitative or quantitative?	Quality of the staffs resulting better of the performance of business Quantitative of the staff have to be balance to the sign of business
	Attributes that make up the performance measure	Staff contribute of the staffs Commission; Training; Rewarding; Motivation
	Rationale
	What is the rationale for the performance measure?	The number of the staff have to be balance to the sign of the business The measure of the business will be different
	Context in which it is to be measured with regard to national, state and regional resource management programs	The number of the staff have to be balance to the sign of the business The numbers of the Target customers in the business region The need of products services of the customers
	Geographic	Kings Park Vic.3012 Population ~ 8,311 (Census 2011) Approximately 50.5% Females 49.5% Males
	Monitoring requirements
	Monitoring location (scale)	Marketing development Suburb around Kings Park (EWSN) Eastern: St.Albans Western: Caroline Springs Southern: Sunshine Northern: Taylor Lake/Keilor Downs
	Monitor frequency	Mystery shopper monthly, quarterly Quarterly of three months or six months KPI (Key Performance Indicator) yearly
	Data measurement method	Client Feedback Survey Performance Reports
	Data collation/calculation method	Documentation in writing Calculation to the number of documentation Performance statistic
	Data analysis and interpretation	Analyse data through numbers & reports
	Robustness or quality assurance	Through training and continuing education
	Reporting products
	Graphical, spatial, tabular, index, modelled, etc.	Make data through the report Use this method into report
	Data custodian
	Who collects and manages the data?	Manager
	Data storage and management requirements	Electronic Storage Devices
	Links to other indicators
	Are the indicators relevant to other natural resource management plans?	Yes, it part of the business plan
	Format in which aggregated information is to be put forward	Staffs performance report under business plan
	Future project or program development	Through Meeting; References & Training
	Further information sources	Through training & continuing education
	References, other projects, etc	N/A

Optimum business performance	Monitor (periods depend on policy)	Targets (set with business plan)	GAPS (strategies)
Revenue growthTăng trưởng doanh thu	Sales growth by segmenttăng trưởng doanh số bán hàng của phân khúcincrease sales by part	5% quarterly growth for segment A5% tăng trưởng hàng quý cho phân khúc APart A up 5%
Revenue mixhỗn hợp thu	Percentage of revenue from new productsTỷ lệ phần trăm doanh thu từ các sản phẩm mớithe percentage of revenue from new goods	15% of annual revenue will come from new product B15% doanh thu hàng năm sẽ đến từ sản phẩm B mớiRevenue increased by 15% annually from part B
Revenue growth servicesdịch vụ tăng trưởng doanh thu	Percentage of revenue from new servicesTỷ lệ phần trăm doanh thu từ các dịch vụ mới	10% of annual will come from new service C10% hàng năm sẽ đến từ dịch vụ mới C
Revenue growth new customersDoanh thu tăng trưởng khách hàng mới	Percentage of revenue from new customersTỷ lệ phần trăm doanh thu từ khách hàng mới	5% of annual revenue will come from new customers5% doanh thu hàng năm sẽ đến từ các khách hàng mới
Revenue growth and mixTăng trưởng doanh thu và mix	Customer profitabilitylợi nhuận khách hangC ustomer income	Increase profitability in customer segment F from 15% to 20% by the end of the year.Tăng lợi nhuận trong phân khúc khách hàng F từ 15% đến 20% vào cuối năm nay.up 15 to 20% rate of interest (customers in part F) end of year.
Revenue growth profitabilitylợi nhuận tăng trưởng doanh thu	Product profitabilitylợi nhuận sản phẩmrates from product	Increase profitability of product line G from 20% to 25% by the end of the yearTăng lợi nhuận của dòng sản phẩm G từ 20% đến 25% vào cuối nămend of year, rates of production lines increased from 20 to 25%
Revenue growth unprofitableTăng trưởng doanh thu khong mang lại lợi nhuậnnon-interest income	Percentage of unprofitable customersTỷ lệ khách hàng mang lại lợi nhuậnproportion of non-profit customers	Reduce the percentage of unprofitable customersGiảm tỷ lệ khách hàng mang lại lợi nhuậnreduce the rate of non-profit customers
Cost reduction/productivitygiảm chi phí / suất	Revenue per employeeDoanh thu trên mỗi nhân viên	Increase revenue per employee by 15%Revenue per employeeTăng doanh thu mỗi nhân viên bằng 15%
Cost reduction/productivitygiảm chi phí / suất	Cost reduction rateTỷ lệ giảm giáCost drop line	Increase cost reduction rate by 2% by the end of the yearTăng tỷ lệ giảm chi phí bằng 2% vào cuối nămIncrease reduce costs by 2%, end of year.
Cost reduction/productivity giảm chi phí / suấtCost decline/output	Indirect expenses as a cost of saleschi phí gián tiếp như chi phí bán hangindirect costs (= price sales)	Reduce general and administrative expenses as a percentage of sales from 15% to 12%, to meet competitors’ expense ratios.Giảm chi phí quản lý như là một tỷ lệ phần trăm của doanh thu từ 15% đến 12%, để đáp ứng tỷ lệ chi phí của đối thủ.reduce managing costs (from 15 to 12%) reply competitive cost parts.
Cost reduction/productivitygiảm chi phí / suất	Unit cost per transactionĐơn giá cho mỗi giao dịchUnit cost per deal	Reduce unit cost per procurement transaction from $75/unit to $.50/unit by the end of the year.Giảm chi phí đơn vị cho mỗi giao dịch mua sắm từ 75 $ / đơn vị 0,50 $ / đơn vị vào cuối năm nay.reduce .50 for items $ 70, end of year.
Asset utilisationsử dụng tài sản	Study and growth as a ratio of salesNghiên cứu và phát triển như là một tỷ lệ phần trăm của doanh số bán hàng	Increase research and development as a percentage of sales from 15% to 20% by the end of the year.Tăng nghiên cứu và phát triển như là một tỷ lệ phần trăm của doanh thu từ 15% đến 20% vào cuối năm nay.
Asset utilisationsử dụng tài sản	Working capital ratiotỷ lệ vốn lưu động	Increase our working capital from $1,000.000 to $1,200.000 by the end of the year.Tăng vốn lưu động của chúng tôi từ $ 1,000.000 đến 1,200.000 $ vào cuối năm nay.R ise working capital from $1,000.000 to $1,200.000, end of year.
Asset utilisationsử dụng tài sản	PaybackHoàn vốn	Decrease average payback time on capital equipment purchases from 9 months to 7 months by the end of the year.Giảm thời gian hoàn vốn trung bình vào các thiết bị vốn từ 9 tháng đến 7 tháng vào cuối năm nay.Buying equipment payback, reduced from 9 to 7 mths) by end of year.
Market performancehoạt động thị trường	Economic value addedGiá trị kinh tế gia tăng	Improve economic value added by 10% by the end of the year.Nâng cao giá trị kinh tế bổ sung thêm 10% vào cuối năm nay.
Market performancehoạt động thị trường	Stock price growthtốc độ tăng trưởng giá cổ phiếushare price increase	Grow stock price by 25% by the end of the year.Grow giá cổ phiếu lên 25% vào cuối năm nay.25% share price increase, end of year.

Estimated Time	1 Hour
Objective	To provide you with an opportunity to demonstrate your knowledge of the entire unit.
Activity	This is a major activity – your instructor will let you know whether you will complete it during class or in your own time Attach your completed answers to the workbook. You must individually, answer the following questions in full to show your competency of each element: ·         Develop operational strategies and procedures ·         Implement operational strategies and procedures ·         Monitor business performance ·         Review business operations 1.        What should be contained in an action plan? 2.        What issues must be considered in terms of work health and safety and the environment? 3.        What might be included in the following aspects of a quality assurance system: Ø  Quality system Ø  Quality assurance Ø  Quality control Ø  Quality management 4.        Give an example of a performance measure for your business that include the following categories: 5.          Ø  Effectiveness Ø  Efficiency Ø  Quality Ø  Timeliness Ø  Productivity Ø  Safety 5.        What are the benefits of embracing new web-based and on-demand technologies within your business strategies? 6.        Document each of the KPIs for your business and explain the following for each one: Ø  Objective/aim Ø  Measurement Ø  Target Ø  Personnel responsible/accountable 7.        Document your business’s system for controlling stock in relation to the following aspects: Ø  Inventory control system Ø  Sales Ø  Ordering/receiving Ø  Stock management including expenditure cost, wastage and shrinkage Ø  Warehousing Ø  Health and safety and WHS requirements Ø  Criteria for stock rotation. Catalog in stock: refill of expired items, cancellation of expired items. Train employees to know how to suggestion customers. For example: Full-body massage with more reflexology (Price negotiable) Receive all appointments via phone calls; Credit card payment (over $ 20) Set up a manager to oversee budget, expenses, end-of-day billing. Set up a store focusing in buying items (including items announced to customers: homemade massage oil, some simple facial massage tools ...) Resolution of employees reference and compliance about health and safety regulations at workplace Overdue inventory need a place to consume (stock rotation) because it is a big source of brand equity and not cost-effective. 8.        What percentage of the costs of running your business is allocated to staffing requirements?  Use technology is a positive in the business strategy, helps service is improved faster and better. For example: billing receipt from computer with full details about date, month, server, brand name... Customers are more comfortable when paid by credit card Advertising through Facebook is widely noticed Email client messaging in full detail. 9.        With which legal standards must you comply when carrying out the provision of your business’s goods/services? 10.     Identify one of your products/services and answer the following questions in relation to your provision of that product/service in accordance with time, cost and quality specifications: Ø  Who is the contract between? Ø  The product/service is to be delivered at what specified time? Ø  The product/service is to be delivered at specified cost? Ø  The product/service is to be delivered by what method? Ø  What are the agreed quality specifications? Ø  What are the consequences if the following are not met: o    Quality specifications o    Product/service description o    Delivery method o    Time scales? 11.     What aspects of your business should you monitor and review to ensure optimum business performance? 12.     When reviewing the systems and structures of your business, what operating problems did you find? 13.     What action did you take to correct these problems? 14.     What aspects of your business plan may you need to adjust when you review it? 15.     What information should you include when documenting proposed changes for future planning? 16.     What new business opportunities are available to your business? be of service learn new things spend time on passions focus at work complete small tasks mediatate move your body eat mindfully sleep at least eight hours a night Create trust with customers by serving them well, using new features, learning new techniques ... and focus on the job well. Customers will be pleased to receive dedicated service and enjoy new features. Management skills are also reflected in the gathering of qualified staff and know how to allocate reasonable time in service. Termination sooner or later than the service process is also a remedy to increase service prestige. Again, the use of tools (massage oil, towel, toilet water, perfume ..) is controlled also saves service budget. Managers follow the rules and regulations of the job and having a good interaction with the owner also provides a comfortable working space, improving both professional and economic performance.